Sentim is an independent hearing center located in the heart of Palma, on San Miguel Street, with over 20 years of experience serving people with hearing loss in Mallorca. We offer free comprehensive audiometry, recommend the hearing aid that best suits your needs, and let you try it out without obligation for as long as you need.
Why do people in Palma choose Sentim for their hearing aids?
When someone starts to notice they're not hearing as well as they used to, the first question isn't usually "which hearing aid to buy." It's "where do I go?" And the difference between going to a national chain and walking into a hearing centre in Palma like ours, it's noticeable from the first visit. That first visit includes free hearing aid trial, free of charge and without obligation to buy.
In Mallorca there are 4.6 million Spaniards with some degree of hearing loss according to the National Institute of Statistics, but only the 39 % uses hearing aids. The main reason isn't the price: it's that many people don't feel comfortable with the service they receive. Talk to five people who wear hearing aids and you'll see a pattern. They'll tell you about the rush, the aggressive discounts, the feeling of being "sold" rather than listened to.
Our center is independent, family-oriented, and pressure-free.
What exactly do we do at our hearing center in Palma?
At our center on San Miguel Street, we offer a complete hearing care process in a single initial visit: audiometry, personalized diagnosis, hearing aid recommendation, and a trial. If you decide to get a hearing aid after the trial, we will provide follow-up care and check-ups for the entire duration of your hearing aid use.
These are the services we cover in the center of Palma:
- Complete pure-tone and speech audiometry, done in a booth and by a qualified professional, completely free of charge.
- Otoscopy to check the condition of the ear canal before any test.
- Advice on types of hearing aids (RIC, BTE, ITE and invisible) and which one fits your level of loss.
- Real hearing aid test in your daily life, in your home, with your conversations and your usual noises.
- Tailor-made and personalized programming based on the real data of your life.
- Inspections, reprogramming and cleaning throughout the lifetime of the hearing aid, at no additional cost.
- Advice on care, maintenance and cleaning of the hearing aid.
- Childcare with hearing test for children and referral to an otolaryngologist when appropriate.
We don't sell hearing aids from a catalog. We work on each case from the audiometry stage, and we only recommend what truly fits your life.
Why choose an independent hearing center instead of a chain?
The most tangible difference is that an independent center doesn't have corporate sales targets to meet with you. In a chain, the audiologist treating you usually has a monthly sales quota and a catalog restricted to one or two brands with which the chain has an agreement. In an independent center, that pressure doesn't exist.
This translates into three very tangible things:
- They offer hearing aids from any manufacturer, not only those distributed by the chain. Sentim works with all the premium brands in the audiology sector (Phonak, Oticon, Signia, Widex, ReSound, Starkey).
- The recommendation is based on technical criteria, not on profit margin. If a cheaper alternative works just as well for your level of loss, that's what's being proposed.
- The interlocutor does not rotate. You'll always be seen by the same person, from your first audiometry test to your follow-up appointments in three years. They'll get to know your history and how your memory has evolved.
To better understand how a hearing aid differs according to your level of hearing loss and lifestyle, we have prepared a Guide to types of hearing aids: RIC, BTE, ITE and invisible which reviews each format with its pros and cons.
What is the first visit to our hearing center in Palma like?
The first visit lasts between 45 minutes and an hour and is always free. There's no cost, no obligation, and nothing needs to be signed. You come in, we perform a complete hearing test, and we explain the results to you in plain language.
The order of the visit is always the same:
- Initial conversation for about 10 minutes. We ask you what you notice, since when, in what situations it is most noticeable (in meetings, watching TV, at the table with the family), if you have been told that you turn up the volume, if it has happened in one of your two ears more than in the other.
- Otoscopy. A visual examination of the ear canal is performed using an instrument called an otoscope. This helps to rule out earwax buildup or any other abnormalities in the ear canal that could affect the audiometry results.
- Pure-tone and speech audiometry in a soundproof booth. It's a test that measures your hearing threshold at each frequency. It lasts about 20-25 minutes and is completely painless.
- Explanation of the audiogram. We'll show it to you on screen, explain what each line means, and at which frequencies your hearing loss is most noticeable. No technical jargon.
- Personalized recommendation. If you have hearing loss, we'll explain what type of hearing aid would be best, what price range it has, and how the test would work.
If after the initial visit you decide to try a hearing aid, you can take it home. No payment, no paperwork. You can try it out in your everyday life for as long as you need. Only if you decide to keep it do we formalize the fitting.
How much does an audiometry test cost at our center in Palma?
Complete audiometry at our center in Palma is Free and without obligation. This includes otoscopy, pure-tone audiometry in a booth, speech audiometry, and interpretation of results. We will provide you with the report in paper format so you can take it with you, review it at home, or show it to your primary care physician if you would like a second opinion.
Where are we in Palma and how do I book an appointment?
We are in the San Miguel street, in the center of Palma, first floor, It's a two-minute walk from Plaza Mayor and five minutes from Plaza España. It's a central location, easily accessible by public transport (EMT bus stops at Plaza España and Avenida Alemania) and with nearby parking in Plaza Mayor.
To make an appointment, the quickest way is to call 621 41 35 62 or write to us by WhatsApp. We can schedule you in less than 24 hours, and if you're coming from outside Palma, we can coordinate with your train schedule if needed. We also have a center in Inca, at Gran Via Colom 198, if that's more convenient for you.
If you need more information before coming, please visit our hearing services page you can see the details of each of our services.
Frequently asked questions about our hearing center in Palma
How much does it cost to have an audiometry test at the Palma hearing center?
The comprehensive audiometry test at our center in Palma is completely free and without obligation. It includes otoscopy, pure-tone and speech audiometry in a soundproof booth, and detailed interpretation of the results. There is no need to sign anything or make any purchase commitment to have it done.
Do I need a medical referral to go to the hearing center in Palma?
No medical referral is necessary. You can come directly, call us at 621 41 35 62, or contact us via WhatsApp. If, after the hearing test, we detect any signs that require medical evaluation, we will advise you to consult your primary care physician or an ENT specialist before proceeding.
What is the difference between the hearing center in Palma and the one in Inca?
The services are exactly the same at both centers: audiometry, consultation, free trial, fitting, and follow-up. The only difference is the location. The Palma center is on Calle San Miguel and primarily serves residents of Palma and nearby towns such as Marratxí and Calvià. The Inca center is at Gran Via Colom 198 and serves the Pla area and northern Mallorca.
Can I try a hearing aid before buying it at the hearing center in Palma?
Yes. The hearing aid trial is free, with no obligation to buy and no fixed term. You take home a model we recommend to try it out in your daily life, for as long as you need to be sure. Only if you decide it's the right solution for you will we proceed with the fitting. If not, you return it at no cost.
Do you work with all hearing aid brands in the center of Palma?
Yes. As an independent center, we work with all the major manufacturers of digital hearing aids (Phonak, Oticon, Signia, Widex, ReSound, and Starkey, among others). We recommend the model and brand that best suits your level of hearing loss and lifestyle, not the one that gives us the highest profit margin.
Book your visit to the Palma hearing center
Make an appointment at our hearing center in Palma (San Miguel street, 1st floor) by calling 621 41 35 62 or by writing to us by WhatsApp. The first visit includes a free complete audiometry in Palma and personalized advice, with no obligation. If you prefer to come to the center of Inca, at Gran Via Colom 198, we will also assist you with the same team and the same services.
